Purchase & Delivery

Online Purchase

This website www.alanchancreations.com is a global online store owned by Alan Chan Creations. Customers worldwide are welcome to order our design products on this website and have your order delivered. 

The pricing on the website is charged in Hong Kong Dollar currently without sales tax. Import tax and duties may be applicable, depending on the delivery country. 

 

Order Confirmation

You will receive an order confirmation email shortly after placing an order successfully. If you do not receive this email, please contact us at enquiry@alanchancreations.com

If you would like to make any change to an order you have placed, please contact us as soon as possible with your order confirmation email. 

Once your order status has changed to “SHIPPED”, no changes can be made.

 

Delivery

All products will be shipped from Hong Kong. Your order will be shipped within 5 working days, subject to stock availability and quality checks. Notification of tracking information will be sent when we send out the goods.

Your order may be delayed due to factors outside of our control i.e. customs clearance procedures, extreme weather, long holiday etc.

  • Hong Kong and Macau

We offer free delivery on any purchase by SF Express.

  • Other areas
    • You may select the most suitable courier at checkout; the real-time shipping rate and courier are provided by the third party Easyship.
    • A tracking link will be sent to your email address once the parcel is delivered. Thus, please do leave us your email address at checkout.
    • Customers are responsible for all import tax and duties outside of Hong Kong. The courier or your local post office will contact you with further details for customs clearance.

There will be several reasons you may not receive your purchase shortly due to factors below:

  • Refused shipments: if the shipment is refused and returned to us, we will contact you with the option of re-delivering it or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related cost incurred (re-delivery shipping cost, return shipment cost…)
  • Lost shipments: we are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase. If the purchase is confirmed as lost by the courier, we will help to arrange products to deliver again.

To check on the most up-to-date tracking information, please contact your courier before emailing us at enquiry@alanchancreations.com.

 

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網上訂購

此網站 www.alanchancreations.com 由陳幼堅設計有限公司擁有及經營,網站透過互聯網提供全球性的便利購物模式。歡迎環球顧客於此網站訂購我們的設計或推介產品並享用送貨服務。

本網站所有貨品定價均一免稅並採用港元結算。因應不同國家的進口稅或關稅條款,結算款項會相對調整,請顧客留意及理解。

 

訂單確認

成功下單後,顧客將會收到確認電郵通知。如未能收到確認電郵,請以郵件傳送至 enquiry@alanchancreations.com 聯絡我們,本網站將會盡快更進及處理。

成功下單後,如對訂單內容有任何疑問或更改,請盡快回覆確認電郵以聯系或通知我們。

當顧客的訂單狀況更新為 “SHIPPED” (已寄出) ,代表所訂購的商品已於運送途中或已送交閣下,此階段訂單不能再作出任何更改或取消。

 

送貨服務

所有成功訂購商品將於五個工作天內由香港寄出,商品貨存量及品質檢測可能影響發貨速度,敬請留意!當商品確認發出後,顧客將會收到追蹤訂單送貨的通知,請自行檢查電郵以了解最新情況。

閣下收貨的準確日期可能受到其他不可控情況而影響或延誤,包括扣關檢查程序、惡劣天氣及長假期等。敬請留意!

  • 香港及澳門地區
    • 任何訂單均以「順豐速運」發貨;香港及澳門地區享有免運費優惠。
  • 其他國家及地區
    • 閣下於結算訂單時可自行選擇認為最合適的物流公司送貨,實時可供選擇的物流公司及運費均由第三方物流服務平台 “Easyship” 提供。
    • 當商品被正式處理及發貨,訂單的物流追蹤連結將會發送到閣下的電郵地址,下單時請謹記填妥電郵地址及聯絡資料。
    • 於香港以外地區收貨的訂單,顧客須自行承擔進口稅及關稅。物流公司或當地郵政部門將通知閣下清關程序及其他詳情。

以下情況出現時,顧客有機會未能成功收到已訂購商品:

  • 貨運被拒:如商品被物流公司或海關拒絕送抵閣下地址,本網站將會聯絡安排重新發貨程序;或進行退款紀錄,款項將於閣下的下一個新訂單中直接扣除。顧客須負責所有額外費用(包括商品退回物流費用、重新發送商品物流費用…)
  • 商品遺失:經物流公司確認後,如商品於運送途中有任何閃失,本網站會安排重新發貨,確保閣下購物過程愉快順利。
  • 有關商品的最新物流狀況,閣下請先自行向已選擇的物流公司查詢,或電郵到enquiry@alanchancreations.com 本網站會盡量作出相關協助。