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Return & Exchange

Return

As most products are designed and produced in a limited edition, we do not take returns and hope all customers will purchase their favorite items without hesitation.

 

Exchange

If you receive a defective/incorrect item, we will be happy to replace your product at no cost. Please contact us at enquiry@alanchancreations.com within 10 days after receiving your purchase, stating the problem and attach relevant photos if possible with the order number.

Please note that we only can accept exchange with items undamaged, unused, with original packaging/tags.

If the item you wish to exchange is out of stock, a refund will proceed to your original payment method. 

Please contact us before shipping your return item. Items shipped without our consent may be refused upon delivery. Please be noted that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).

 

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退貨

由於本網站大部分商品均為限定版設計品,故未能提供退貨服務,敬希見諒! 

 

換貨

如顧客於收件時發現商品瑕疵、缺憾或錯發,本網站樂意免費為閣下退換新的商品。請於收件後10日內電郵至 enquiry@alanchancreations.com 詳述閣下遇到的情況或問題,並請附上訂單號及相關照片以便更進。

顧客請留意本網站僅針對未被損毀、未被使用且保留原有包裝的商品提供退換服務!

如顧客想要退換的商品已無存貨時,本網站會安排退款到閣下購物時使用的付款途徑。

請於退回商品前先通知本網站並得到同意。本網站有權拒絕接收所有未經同意退換的商品。顧客需要承擔整個退換過程的費用及相關的出口稅和關稅(如適用)