Terms & Conditions


The material contained in this website www.alanchancreations.com has been produced by Alan Chan Creations in accordance with its current practices and policies. Alan Chan Creations will endeavor to ensure that the content and the product descriptions on our website are as accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free.



The entire content of this website is subject to copyright with all rights reserved. You may download a hard copy of individual pages of this website for your own personal, non-commercial use given that you do not remove any copyright notices. In respect of any third-party websites referred to or accessed by hypertext link through this website, the copyright of the contents of such third-party websites shall belong to their respective owners. You are advised to obtain the opinion of such respective owners before using and/or copying the contents of their websites.



This policy (“Policy”) sets out how Alan Chan Creations and its subsidiaries (collectively “we”, “our” or “us”) collect, use, store and handle personal data. By using our site, it means that you accept and agree to abide by all of the policies in this acceptable use policy, which supplement our terms of website use.

This website (www.alanchancreations.com) is an online shop owned and operated by Alan Chan Creations, registered under the company of Alan Chan Design Company. Our main trading address is 1901 Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Conditions apply to any access to, and use of, this Website will apply to any contract for the sale of Products to You. Please read the Conditions before placing an order to ensure that You understanding them.

Alan Chan Creations reserves the right to make changes at anytime to our website or any details regarding our Terms and Conditions.

A. Commitment to Personal Data Protection

We are committed to protecting the privacy of the personal data (“Personal Data”) we hold.  To ensure that you can make informed decisions and feel confident about providing your Personal Data to us, we outline in this Policy our practices and the choices you have concerning the collection and use of your Personal Data.

B. The Personal Data We Collect

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

The types of Personal Data we collect from you will depend on the specific type of services and products as requested by, or provided to you. The types of Personal Data may include (without limitation) the following:

  • Your contact information (e.g. your name, company name, phone numbers, mailing addresses or email addresses)
  • Your comments and responses to market surveys, contests and promotional offers conducted by us or on our behalf; and/or
    information when you use our websites or other services or products (e.g. behavioral information, purchasing history, location information, browser details, IP addresses).

Certain Personal Data (e.g. relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may not be able to deliver you the services or products.  By providing your Personal Data to us, you acknowledge that such provision is fair and reasonable in the circumstances.

C. Purposes for Collecting and Using your Personal Data

The purposes for which your Personal Data are collected and used may include (without limitation) one or more of the following purposes:

  • For the supply of any services, products, information and/or other subjects (together, the “Services”) which we may offer to you, or you may require from us, from time to time;
  • For payment purposes for any of the Alan Chan Creations and subsidiaries, including verification of credit card details with third parties;
  • For use of the online services available at any of the websites of Alan Chan Creations and/or through other telecommunication channels;
  • With your consent, for marketing or promoting any of the Alan Chan Creations (e.g. sending you updates on our latest offers and promotions in relation to any of our Services from time to time);
  • For identification and verification purposes in connection with any of the Services that may be supplied to you;
  • For communicating with you by email, mail, fax, phone or other means, including contacting you regarding your enquiries;
  • For making disclosures when required by law, regulation, or court order of any jurisdiction and/or as requested by any government, regulatory or law enforcement authority or administrative organisation, which may be within or outside The Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”);
  • For establishing legal claims or defences, obtaining legal advice, and/or exercising, defending and/or protecting the rights or properties of any member of Alan Chan Creations, including identifying, contacting or bringing legal action against any person who may be causing interference with such rights or properties (whether intentionally or otherwise) or where any other person could be harmed or property of any other person could be damaged by such interfering activities;
  • For the use by any member of Alan Chan Creations in connection with any of the above purposes and/or any of the Services that any member of Alan Chan Creations may offer or supply to you from time to time; and/or
  • For any other incidental or associated purposes relating to the above, or any other purposes as specified in a personal information collection statement when your Personal Data is being collected, or any other purposes which you may from time to time agree.

We will not knowingly or intentionally use, share or sell your Personal Data in ways, which are unrelated to the above purposes (or purposes as specified in a personal information collection statement when we collect your Personal Data) without your prior consent.

D. Disclosure and Trasfer of Personal Data

To facilitate the purposes mentioned under “C. Purposes for which your Personal Data are Collected and Used”, we may transfer, disclose, grant access to or share your Personal Data with third parties located within or outside Hong Kong, and your Personal Data may be transferred within or outside Hong Kong.  These third parties may include the following:

  • Any agent, contractor or third party service provider who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to or support the operation of Alan Chan Creations’s business (including its/their direct marketing activities);
  • Credit reference agencies, credit, debit and/or charge card companies and/or banks;
  • Any person, government or law enforcement authority or administrative organisation;
  • Any person under a duty of confidentiality to any member of Alan Chan Creations (including accountants, legal advisers or other advisers);

The Personal Data you provide to us may also be sourced from or transferred to other jurisdictions outside Hong Kong for the purpose mentioned above.

E. Direct Marketing

If we intend to use your Personal Data (including your name and contact details) collected from you for direct marketing purposes (e.g. to send you marketing communications about news, offers or promotions in relation to the Services or Activities of Alan Chan Creations), we will first obtain your consent (or an indication of no objection) before doing so.

If we intend to provide your Personal Data (including your name and contact details) collected from you to third parties for their use in direct marketing, we will first obtain your consent (or an indication of no objection) before doing so.

You may opt-out from receiving marketing communications from us at any time, free of charge by following the opt-out instructions contained in the communications.

F. Use of Cookies and Log Files

All information about our customers and site visitors is kept on a secure server and we fully comply with all applicable Hong Kong data protection and consumer legislation.

If you visit our website, we may use cookie files to store and track information about you and your preferences to guarantee the best possible shopping experience. We use cookies to better serve you and/or maintain your information across multiple pages within or across one or more sessions. By continuing to use our site, you agree that we can place these cookies on your computer/device. However, if you disable cookies or refuse to accept a request to place a cookie, certain functionalities on our websites may not be available. Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie.

We may also collect information regarding your IP address, browser type, domain name and access time. This information is used for our own research purposes.  As it is not linked to any personal information, it is separate from your Personal Data.  In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.

If you use the WiFi available at our properties, we may collect your location data (if you have consented to this on your device).  We may use your location data to keep track of your activity patterns and preferences in order to improve the level of service you receive.  Your location data may be combined with other information we receive from third parties to provide you with better service and, where you have consented to receive direct marketing, we may provide you with targeted advertisements, content, features, deals and offers in relation to the classes of marketing subject as set out in the relevant personal information collection statement when your Personal Data is being collected.

If you interact with us on social media platforms (for example if you “Like” our Facebook Page or post on our timeline), we can interact with you and send you messages via these platforms.  We will interact with you in accordance with the social media platform’s rules but we are not responsible for how the platform operators collect and handle your Personal Data.  We are not responsible for what third parties post on our social media accounts.

G. Data Retention

Subject to any legal, statutory, regulatory or accounting requirements, the Personal Data you provide to us will be kept by us in the appropriate form only for as long as is necessary to fulfill the purposes mentioned above after which it will be destroyed.

H. Other Websites

In order to anticipate your needs, our websites may contain links to third party sites that are operated under different privacy practices.

All such websites are independent from our websites.  We have no control over the contents of such other websites or their privacy policies or compliance with the law.  You should therefore be fully aware the provision of such links does not constitute an endorsement, approval, or any form of association by or with Alan Chan Creations. We have no control over Personal Data that is submitted to these other websites. You should remain alert when you leave our websites, and read the privacy statements of other websites.

I. Note

We accept payments made by Visa, MasterCard, American Express for all international orders. We do not store any credit or debit card information. If you have any comment about our website, please contact us.

This Policy may be amended from time to time. You may access and obtain a copy of this Policy, as amended from time to time, at www.alanchancreations.com so that you are always informed of the way we collect and use Personal Data.

This Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Policy, the English version shall prevail.

Prices are shown on our website in Hong Kong Dollars (HKD) in Hong Kong.

J. Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site www.alanchancreations.com, please contact us at enquiry@alanchancreations.com

















www.alanchancreations.com 是由陳幼堅設計公司經營的網站。 我們的商業地址為香港灣仔告士打道39 號夏愨大廈1901室。

A. 致力保護個人資料

我們致力保護我們所持有的個人資料(下稱「個人資料」)的私隱。為確保閣下能夠作出知情的決定及放心地向我們提供個人資料,我們謹此概述我們有關收集及使用 閣下個人資料的實務,及閣下對我們收集及使用閣下個人資料時所享有的選擇。

B. 我們收集的個人資料


  • 閣下的聯絡概況(例如姓名、公司名稱、電話號碼、郵寄地址、電郵地址及傳真號碼)
  • 閣下就我們所進行或由他人代為進行的市場調查、比賽及推廣優惠所發表的意見及回應
  • 閣下使用我們網站或其他服務或產品時的有關資料(例如行為方面的資料、購買記錄、地點資料、瀏覽器詳情、IP位址)

某些個人資料(例如閣下的個人概況及聯絡資料)對於特定服務而言是必需的。 閣下如未能就各項特定服務的要求而提供此等個人資料,我們將可能無法向閣下提供相關的服務或產品。閣下如向我們提供個人資料,即表示閣下確認是在公平合理的情況下向我們提供有關個人資料。

C. 收集及使用閣下的個人資料的用途

我們可收集並使用 閣下的個人資料作以下任何一項或多項的用途,包括但不限於:

  • 向閣下提供我們不時提供的任何服務、產品、资讯及/或其他事項(統稱為「相關服務」),或閣下要求我們提供的相關服務;
  • 就陳幼堅設計公司的任何相關服務付款,包括與第三方核實信用卡資料;
  • 以使閣下能夠使用陳幼堅設計公司任何網站所提供及/或通過其他電訊途徑所提供的網上服務;
  • 經過閣下的同意,為陳幼堅設計公司的任何相關服務進行促銷或宣傳(例如不時向 閣下發出任何相關服務的最新優惠及推廣資訊);
  • 為對閣下提供任何相關服務而進行身份識別及核實;
  • 透過電郵、郵寄、傳真、電話或其他方式與閣下進行溝通,包括就閣下的查詢與閣下聯絡;
  • 因應任何司法管轄區的法律、規例或法院命令的要求,及/或任何政府、監管或執法機構或行政機關的要求而進行披露(該等機構或機關可能位於中華人民共和國香港特別行政區(「香港」)的境內或外);
  • 為確立法律申索或辯護、獲取法律意見,及/或行使、申辯及/或保障陳幼堅設計公司任何成員公司的權利或財產,包括在任何人士干擾(不論蓄意與否)此等權利或財產時,或在此等干擾活動可能令任何其他人士受害或可能令任何其他人士的財產受損時,可識別、聯絡或對作出干擾的人士采取法律行動;
  • 就上述任何用途及/或不時向 閣下提供的任何相關服務,以供陳幼堅設計公司的任何成員公司使用;及/或

未經閣下事先同意,我們將不會知情地或蓄意地使用、分享或出售閣下的個人資料,以用作與上文所述無關的用途(或用於與收集 閣下個人資料時所提供的個人資料收集聲明中所述無關的用途)。

D. 披露及移轉個人資料

因應「C. 收集及使用個人資料的用途」中的所述的用途,我們可能會將閣下的個人資料移轉至及披露予香港境內或外的第三方、與該等第三方分享或授權該等第三方查閱。閣下的個人資料亦可能會被移轉至香港境內或外。上述的第三方包括:

  • 任何為Alan Chan Creations 「陳幼堅東西坊」(包括其直接促銷活動)提供行政、促銷及研究、分銷、資料處理、電話促銷、電訊、電腦、支付服務或其他服務,或支援業務運作的代理、承辦商或第三方服務供應商;
  • 信用參考機構、信用卡、扣賬卡及/或簽賬卡公司及/或銀行:
  • 政府或執法機構或行政機關;
  • 對陳幼堅設計公司任何成員公司負有保密責任的任何人士(包括會計師、法律顧問或其他顧問);


E. 直接促銷


我們如有意將我們所收集有關閣下的個人資料(包括姓名及聯絡資料)提供予第三方以供其作直接促銷的用途,我們將事先取得閣下同意(或 閣下的「表示不反對」)。


F. 使用Cookies檔案及紀錄檔

閣下如造訪我們的任何網站,我們有可能使用Cookie 檔案,以儲存並追蹤關於閣下的資料及閣下的喜好。Cookie檔案是我們網站傳送至閣下電腦或裝置硬碟的小型文字檔案。我們使用Cookie檔案,旨在為閣下提供更優質的服務,及/或於一個或多個時段或跨時段內,在多個頁面之中保存閣下的資料。大部分瀏覽器會自動接受Cookie檔案,但閣下亦可選擇自行修改瀏覽器選項,在日後攔截Cookie檔案。然而,閣下若停用Cookie檔案或拒絕接受建立Cookie檔案的請求,則可能不能使用我們網站上的某些功能。


我們亦可能會蒐集閣下的網絡協議位址(IP address)、瀏覽器類別、網域名稱及存取時間等資料。此類資料會用作內部研究。由於此類資料與任何個人資料並無關連,此類資料將與閣下的個人資料分開處理。於特殊情況下,網絡協定位址可用作協助阻嚇及/或防止在網站内的濫用或犯罪行為。



G. 資料保存


H. 其他網站



I. 附註

本政策可能會不時被修改。閣下可於www.alanchancreations.com 閱覽或取得不時修訂的本政策,以便時刻知悉我們收集及使用個人資料的方法。


J. 聯絡我們


香港灣仔告士打道 39 號夏愨大廈 1901